![]() No returns on books, music, artwork and objects, accessories, and general merchandise, aside from defective items.:)īecause of the tiny nature of our operation, we apologize for our limited return policy. If you don't see your country on the shipping options list or have any other special requests on how you'd like us to handle your shipment, just contact us before or at the time of placing your order and we'll do our best to help.We recommend insuring and tracking whenever possible. Please keep in mind we are not liable for loss or damage in the mail if you select an option without insurance and tracking.Express International (3-5 days business days from shipping date), tracking and full insurance.Priority International (6-10 business days from shipping date), tracking and limited insurance.First Class International (transit time varies ~7-21 days or longer), limited tracking and no insurance.International shipments are sent via US Postal Service and rates are calculated by total order weight in order to best approximate actual charges.Your country's customs office may in rare cases delay the arrival of your package beyond our control. The customer is responsible for any fees or taxes added by their country's customs office. Customs fees may apply depending on tariff rules in your country.TELFAR bag orders have separate shipping fees which are automatically calculated at checkout.Priority and Express options are available at checkout for additional fees. Standard shipping usually takes 2-9 business days, depending on destination. US (Domestic) shipping is calculated by order total.Unless you specify to us that you want to pay to fully insure your package, we are not liable for loss or damage. Please make sure your shipping address and contact info are correctly entered at checkout.Priority shipments will be processed first, but ALL orders are shipping slower than usual. TELFAR BAGS may take even longer than the above time frame during this time, up to 2 weeks to process and send out from our office due to high order volumes.Most packages are sent via US Postal Service with delivery confirmation. We ship orders out Mon-Fri, often same day if possible-but please allow 1-8 business days for processing.All shipping time frames are not guaranteed-after we hand your package to the mail service or shipping company, we are unable to control unforeseen delays on their end.We do our best to make our customers happy, so if you have a concern please feel free to contact us :) We really appreciate you shopping with us. Unfortunately these delays are out of our control. In addition, mail carriers have informed us that shipping times are not guaranteed, and in some cases have been significantly delayed. *COVID-19 Notice: Order processing is slower than usual at this time due to safety and logistical issues surrounding the pandemic.
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